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Returns Guarantee

Returns Guarantee

We love Returns!

At Aussie Pool Parts we want you to be 100% happy with your purchase.

"No Hassles" 365 Day Return Policy

We guarantee a ‘No Hassles’ Return and Refund policy 

You may return the items bought online within 365 days of purchase for a full refund or exchange if preferred

(Note: the refund is for the item/s and does not include the postage charges, these items also must not have been installed or used and be in original packaging). 

 How do I return products to Aussie Pool Parts?

Contact us with the details and we will send you information of how to return your items to us with a returns ID no.

What can I return?

We have a 365 Day No Hassle returns policy on everything even sale items!

If there is a problem on receipt of your order we do request that we be notified immediately so this can be rectified.

When returning an item, we obviously ask that the item is is original packaging and has not been used. We recommend returning goods via registered mail to ensure their safety as we do not take responsibility for goods lost in transit.

What if a product is faulty?

We take great pride in the quality of our goods so we certainly hope that you never receive a faulty product from us. If, on the rare occassion, this does occur please contact us let us know and we will refund your postage when the parcel arrives. If available you can request a replacement or refund for the product. 


If you would like to exchange an item - it is a super idea to contact us to let us know what item you are after so that we can put it on hold for you. Please make a note of your order number and the item in question. We are happy to hold items for one week. The last thing we want is for it to sell out before your return arrives!

Be 100% happy - we love returns!

The important thing to remember is that we want the items you order to be perfect for your needs.


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